Customer Service

Ready to take your skills to the next level? Look no further than our Customer Service Certificate. Whether you are new to the college or looking to build on what you have learnt in STEPS, we’ll show you how to go above and beyond in the art of Customer Service. We will teach you team work and communication skills to exceed customer expectations and deal with any tricky conversations.

Improving Customer Service starts with you!

Course Content and Key Information:

With our tutors by your side, you’ll be a pro at great service and have your customers lining up to come back for more!
Effective communication skills, such as active listening, clear verbal and written communication, and conflict resolution. You will also learn how to prioritise tasks, set meeting deadlines, and managing workload efficiently.
Collaborating and building relationships with colleagues, clients, and stakeholders to achieve shared goals.

This qualification is offered at our Brighton center.

Entry Requirements

There are no entry requirements for this course. An initial assessment will be carried out to determine the level at which is best suited for each learner.
This is subject to change up to 6 weeks after the start date.

SEND Support

Students have access to tailored learning plans, in-class support, and reasonable adjustments to meet individual needs. Students are encouraged to work towards their EHCP outcomes alongside vocational goals. Specialist staff work closely with learners to provide guidance, assistive resources, and one-to-one support where required. The learning environment is inclusive, with regular communication between staff, students, and support teams to promote progress and wellbeing.

Next Steps

Customer Service is a foundational course that helps learners build the communication, problem-solving, and interpersonal skills essential for working with the public. Through practical activities, role-play scenarios, and industry-focused sessions, students gain insight into a variety of customer-facing environments, including retail, hospitality, and office settings. Those who complete this qualification often progress onto more specialised vocational courses or entry-level roles in sectors that match their developing strengths, interests, and career aspirations.